1. Introduction

Welcome to Vastra & Vaani (“Website”), a platform owned and operated by Freshneer Foods and Services Private Limited. We are based in Ahmedabad, India, and specialize in offering a curated selection of ethnic wear for both men and women. By accessing or using our Website, you agree to be bound by the following terms and conditions (“Terms”). These Terms govern your use of our Website, including but not limited to browsing, purchasing products, and interacting with customer service. If you do not agree with these Terms, please do not use the Website.

2. Use of the Website

• Eligibility: By using our Website, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or guardian. You must have the legal capacity to enter into binding contracts to make purchases on our Website.
• Account Creation: To make a purchase or access certain features of the Website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
• Prohibited Activities: You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website. Prohibited activities include, but are not limited to, transmitting any worms, viruses, spyware, malware, or any other code of a destructive nature.

3. Products and Services

• Product Information: We strive to provide accurate and detailed information about our products, including descriptions, pricing, and availability. However, we do not warrant that the product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free. In case of any discrepancies, the customer should contact our support team before making a purchase.
• Product Availability: All products offered on the Website are subject to availability. We reserve the right to limit the quantity of any product we supply, to supply only part of an order, or to divide orders for delivery. We also reserve the right to discontinue any product at any time without notice.
• Pricing: Prices for products are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
• Order Process: After placing an order, you will receive an email acknowledging the receipt of your order. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation.

4. Shipping and Delivery

• Delivery Partners: We have partnered with Shiprocket to ensure that your products are delivered securely and promptly. Delivery times and costs vary depending on your location, the product’s availability, and the delivery option selected at checkout.
• Shipping Policy: We aim to process and dispatch orders within 3-5 business days from the date of order confirmation. However, during high-demand periods, processing times may be extended. Delivery timelines provided are estimates and may be subject to delays beyond our control, such as logistical issues, weather conditions, or other unforeseen circumstances.
• Order Tracking: Once your order is dispatched, you will receive an email with tracking details. You can track your order using the tracking number provided.
• International Shipping: At present, we only deliver within India. We do not offer international shipping services.

5. Return, Replacement, and Refund Policy

• Return Policy: We strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, you may return the product within 15 days of delivery for a full refund or replacement. The product must be unused, in its original packaging, and with all tags intact. Returns will not be accepted for items that have been used, altered, or damaged by the customer.
• Replacement Policy: If you receive a product that is damaged, defective, or not as described, you are eligible for a replacement. Please initiate a replacement request within 7 days of receiving the product. Our team will assess the issue, and if the product is found to be faulty, we will arrange for a replacement or a refund.
• Refund Policy: Once your returned product is received and inspected, we will process your refund within 7-10 business days. Refunds will be credited to your original payment method. If you paid by credit card, the refund will be issued to the same credit card. If you paid using another method, the refund will be issued to that method.
• Non-Returnable Items: Certain items may not be eligible for return due to their nature. These include items marked as non-returnable on the product page, custom-made products, or items purchased during a sale event. Please check the product page for return eligibility before making a purchase.

6. Intellectual Property

• Copyright: All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Freshneer Foods and Services Private Limited or its content suppliers and is protected by Indian and international copyright laws. Unauthorized use of any content is strictly prohibited and may result in legal action.
• Trademarks: All trademarks, service marks, and trade names (collectively the “Marks”) displayed on the Website are the property of Freshneer Foods and Services Private Limited or other respective owners that have granted us the right and license to use such Marks. Unauthorized use of the Marks is strictly prohibited.
• User-Generated Content: If you submit any content, including but not limited to reviews, comments, or images (“User-Generated Content”), you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, and display such content throughout the world in any media.

7. Limitation of Liability

• General Liability: We strive to ensure that the Website operates smoothly and securely. However, we do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. You agree that your use of the Website is at your sole risk.
• Liability for Products: Our liability for any product purchased through the Website is strictly limited to the purchase price of that product. We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the products or your inability to use the products.
• Limitation of Liability: To the fullest extent permitted by law, in no event shall Freshneer Foods and Services Private Limited or its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of or inability to use the Website or any content, services, or products provided through the Website.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms or related to the use of the Website shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

9. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to check the Terms periodically for changes. Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes.

10. Contact Information

For any queries, concerns, or issues regarding these Terms, please contact us at:
Freshneer Foods and Services Private Limited
Ahmedabad, Gujarat, India
Email: info@vastravaani.com