1. Introduction
At Vastra & Vaani, we are committed to ensuring customer satisfaction with every purchase. We understand that sometimes you may need to return a product or request a refund. This Refund and Return Policy outlines the conditions under which returns, replacements, and refunds are accepted, and how you can initiate these processes. By making a purchase on our Website, you agree to this policy.
2. Return Policy
- Return Eligibility: We accept returns within 15 days of delivery. The product must be unused, in its original packaging, with all tags intact, and in the same condition as when you received it. Returns are not accepted for items that have been used, altered, or damaged by the customer.
- Product-Specific Return Information: The return eligibility of each product may vary. Detailed return information, including whether a product is returnable or non-returnable, is available on each product page on our Website. Please review this information before making a purchase.
- How to Initiate a Return: To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide you with instructions on how to proceed, including the return address and any additional steps you need to follow. Please note that the cost of return shipping may be your responsibility unless the return is due to a defect or error on our part.
3. Replacement Policy
- Replacement Eligibility: If you receive a product that is damaged, defective, or not as described, you are eligible for a replacement. Please initiate a replacement request within 7 days of receiving the product. To do so, contact our customer service team with your order number, details of the issue, and photos of the damaged or defective item.
- Processing Replacements: Once your replacement request is received and approved, we will arrange for the collection of the faulty product and dispatch a replacement as soon as possible. If a replacement is not available, we may offer you a refund or store credit as an alternative.
4. Refund Policy
- Refund Processing: If your return is approved, we will process your refund within 7 working days from the date we receive the returned product. Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to reflect in your account.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Non-Refundable Items: Certain items may not be eligible for a refund. These include, but are not limited to, custom-made products, items marked as non-returnable on the product page, and products purchased during a sale event. Please check the product page for specific return and refund eligibility before making a purchase.
5. Exceptions and Non-Returnable Items
- Non-Returnable Items: Some products are non-returnable due to their nature, such as intimate apparel, custom-made items, or products purchased during clearance sales. Each product page will clearly indicate if the item is non-returnable.
- Sale Items: Items purchased during a sale or promotional event may not be eligible for returns or refunds unless the product is defective or damaged.
6. Shipping Costs for Returns
- Return Shipping Costs: In cases where the return is due to a defect, damage, or error on our part, we will cover the return shipping costs. If the return is due to a change of mind or other reasons not related to product quality, the customer may be responsible for the return shipping costs.
7. Contact Information
If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with initiating a return or refund, please contact our customer service team at:
Freshneer Foods and Services Private Limited
Ahmedabad, Gujarat, India
Email: info@vastravaani.com
