1. Introduction
Welcome to Vastra & Vaani (“Website”), a platform owned and operated by Freshneer Foods and Services Private Limited. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website. By using our Website, you agree to the practices described in this policy.
2. Information We Collect
We collect various types of information from you to provide and improve our services. The types of information we may collect include:
- Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
- Technical Information: We collect technical information automatically when you visit our Website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our Website. Cookies are small files that are stored on your device and allow us to recognize you when you return to our Website. You can control the use of cookies through your browser settings.
3. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Processing Orders: To process and fulfill your orders, including sending you emails to confirm your order status and shipping details.
- Customer Support: To respond to your inquiries, provide customer support, and address any issues you may encounter.
- Personalization: To personalize your experience on our Website, such as showing you products that are tailored to your preferences.
- Marketing: To send you promotional offers, newsletters, and updates that may interest you. You can opt out of receiving marketing communications at any time.
- Improvement: To analyze and improve the performance of our Website, products, and services.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, delivering products, and providing other services. For example, we partner with Shiprocket for product delivery.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
5. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include using secure servers, encryption, and other industry-standard security practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you. You can request a copy of your information by contacting us.
- Correction: You have the right to correct any inaccuracies in your personal information. You can update your information through your account settings or by contacting us.
- Deletion: You have the right to request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our Website and updating the “Last Updated” date at the top of this policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Freshneer Foods and Services Private Limited
Ahmedabad, Gujarat, India
Email: info@vastravaani.com
